Balanced Scorecards Quiz 2 (20 MCQs)

Quiz Instructions

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1. What are the prospects for the Balanced Scorecard?

Correct Answer: D) Financial, customer, process and learning and growth.

2. The global elements of the BSC are:

Correct Answer: A) Mission, Vision, Core Values, Perspectives and Objectives.

3. What we want to be:

Correct Answer: C) Eyesight.

4. Which of the following are two generic strategies described in the text that a company can use?

Correct Answer: C) Product differentiation and cost leadership.

5. Who were the authors of this methodology?

Correct Answer: A) Robert Kaplan y David Norton.

6. What are the 4 perspectives?

Correct Answer: C) Financial, Internal Processes, Learning and Growth.

7. Vision is divided into:

Correct Answer: B) Internal and external vision.

8. The Balanced Scorecard is also known as:

Correct Answer: C) Balanced Scorecard.

9. Variable-focused BSC perspective: employee capabilities, information systems capabilities, and empowerment

Correct Answer: C) Learning and development perspective.

10. It is not part of the four perspectives:

Correct Answer: D) Action plan.

11. How to identify the challenges of the organization to be able to execute the strategy:

Correct Answer: A) From the 4 perspectives.

12. Creating value for customers describes which one of the four perspectives of the balanced scorecard?

Correct Answer: C) Internal-business-process perspective.

13. Answers the question "How do customers see us? "

Correct Answer: A) Customer perspective.

14. Many companies have tried to downsize in an attempt to eliminate

Correct Answer: B) Their unused capacity.

15. What is strategic planning used for?

Correct Answer: B) To achieve the desired objectives and goals.

16. What helps to balance this strategy

Correct Answer: C) The financial approach, measurements, performance indicators.

17. What is the Balanced Scorecard?

Correct Answer: B) A management model that helps to clarify the vision.

18. It is based on a correct balance and alignment between the elements of the global strategy and the operational elements of the organization.

Correct Answer: C) Balance Scorecard.

19. Under BSC Perspective, it is measured thru Customer Satisfaction, Retention, Acquisition, Profitability, Market Share

Correct Answer: B) Customer perspective.

20. Specific perspectives, linked through cause-effect relationships:

Correct Answer: B) Financial, Clients / Market, Business processes, Learning, development and growth.