This quiz works best with JavaScript enabled. Home > Finance > Accounting > Management Accounting > Balanced Scorecards > Balanced Scorecards – Quiz 1 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Balanced Scorecards Quiz 1 (30 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Answers the question "How do we look to shareholders? " A) Learning perspective. B) Financial perspective. C) Customer perspective. D) Internal perspective. Show Answer Correct Answer: B) Financial perspective. 2. An organizational objective is to create favorable conditions for workers; An indicator that helps us measure the results is: A) Work satisfaction. B) Evaluation index. C) Work results Monthly. D) All of the above. Show Answer Correct Answer: A) Work satisfaction. 3. What is the Balance Scorecard? A) A poker game. B) It is a strategic management methodology used to define and monitor an organization's strategy. C) It is a process model, used for the optimization of resources. D) An accounting application. Show Answer Correct Answer: B) It is a strategic management methodology used to define and monitor an organization's strategy. 4. One of the disadvantages of the BSC is A) Requires strong sponsorship from leaders to be successful. B) Helps to give a logical structure to the strategy. C) Stimulates organizational transformation based on strategy. D) None of above. Show Answer Correct Answer: A) Requires strong sponsorship from leaders to be successful. 5. They allow a real analysis of the economic behavior of the organization A) Customer perspective. B) Internal Process Perspective. C) Financial Perspective. D) Learning and Growth Perspective. Show Answer Correct Answer: C) Financial Perspective. 6. What are the perspectives of the BSC? According to the exhibition. A) BUYER, ECONOMY, INTERNAL BUSINESS, LEARNING. B) BUSINESS, ECONOMY, CUSTOMER, LEARNING. C) CLIENTS, FINANCIAL, INTERNAL BUSINESS, DEVELOPMENT AND LEARNING. D) NONE OF THE ABOVE. Show Answer Correct Answer: C) CLIENTS, FINANCIAL, INTERNAL BUSINESS, DEVELOPMENT AND LEARNING. 7. Which of the following is NOT a use for performance indicators? A) Diagnose where we are. B) Communicate to align organizational behaviors. C) Indicate the balance of the organization. D) Set the direction of the organization. Show Answer Correct Answer: C) Indicate the balance of the organization. 8. Within this perspective, improvements to current systems must be identified, as well as determining which new processes will allow the profitability of the organization. A) Learning and growth. B) Financial. C) Customers. D) Internal processes. Show Answer Correct Answer: D) Internal processes. 9. An organizational objective is Development of People, teams and leaders; An indicator that helps us measure the results is: A) Skills. B) Evaluation index. C) Work results Monthly. D) All of the above. Show Answer Correct Answer: A) Skills. 10. Under BSC Innovation and Learning perspective, if the goal is Manufacturing Learning the measure is? A) Percent of products that equal 80% sales. B) Time to develop next generation. C) Process time to maturity. D) New product introduction vs competition. Show Answer Correct Answer: C) Process time to maturity. 11. Which of the following is an important reason why feedback exists? A) Because I know who is to blame. B) Give customers more work. C) It is a great opportunity to detect errors and areas for improvement. D) Allows the customer to realize what went wrong. Show Answer Correct Answer: C) It is a great opportunity to detect errors and areas for improvement. 12. The approaches of the BSC authors respond to a type of comprehensive control from a perspective: A) Operational and technical. B) Organizational. C) Internal and financial. D) Strategic. Show Answer Correct Answer: C) Internal and financial. 13. To achieve our vision, how do we sustain the ability to change and progress? A) Client. B) Financial. C) Internal Business Processes. D) Learning and Growth. Show Answer Correct Answer: D) Learning and Growth. 14. Who are the main people responsible for the application of the Balanced Scorecard? A) Everyone in the organization. B) Employees who perform daily operations. C) The clients. D) Leaders and main people responsible for communicating the strategy. Show Answer Correct Answer: D) Leaders and main people responsible for communicating the strategy. 15. Under BSC Perspective, it is measured thru Return of Capital Employed, Economic Value Added, Sales Growth, Cash Flow A) Financial perspective. B) Customer perspective. C) Internal Business perspective. D) Learning and Growth perspective. Show Answer Correct Answer: A) Financial perspective. 16. Which of the following is NOT one of the perspectives that make up the BSC Balanced Scorecard? A) Financial. B) Customers. C) Learning and growth. D) External Processes. Show Answer Correct Answer: D) External Processes. 17. Doing things looking for the best possible relationship between the resources used and the results obtained is: A) Effectiveness. B) Effectiveness. C) Efficiency. D) None of above. Show Answer Correct Answer: C) Efficiency. 18. They are part of the Balanced Scorecard (BSC) Mapping Process Phase A) Lower cost, improve profitability, improve profit. B) Less wait time, improve customer retention. C) Increase efficiency, lower cycle time. D) Improve knowledge and skills, Improve tools and technology. Show Answer Correct Answer: C) Increase efficiency, lower cycle time. 19. Market share and brand recognition are part of A) Customer perspective. B) Financial perspective. C) Internal Processes Perspective. D) None of above. Show Answer Correct Answer: A) Customer perspective. 20. The last step in BSC Implementation is? A) Study Goals. B) Business Strategy. C) Review of Target Achievement. D) None of these. Show Answer Correct Answer: C) Review of Target Achievement. 21. What are the prospects for the Balanced Scorecard? A) Financial, process and customer. B) Financial, social, process and learning. C) Financial, customer, learning and growth. D) Financial, customer, process and learning and growth. Show Answer Correct Answer: D) Financial, customer, process and learning and growth. 22. The global elements of the BSC are: A) Mission, Vision, Core Values, Perspectives and Objectives. B) Perspectives, Mission, Vision, Values. C) Values, Mission and vision, Core Values, objectives. D) None of above. Show Answer Correct Answer: A) Mission, Vision, Core Values, Perspectives and Objectives. 23. What we want to be: A) Values. B) Strategy. C) Eyesight. D) Mission. Show Answer Correct Answer: C) Eyesight. 24. Which of the following are two generic strategies described in the text that a company can use? A) Growth and product differentiation. B) Price recovery and growth. C) Product differentiation and cost leadership. D) Cost leadership and price recovery. Show Answer Correct Answer: C) Product differentiation and cost leadership. 25. Who were the authors of this methodology? A) Robert Kaplan y David Norton. B) David Cortes and Fabio Gutierrez. C) Camilo Padilla and Tomas Salamanca. D) None of above. Show Answer Correct Answer: A) Robert Kaplan y David Norton. 26. What are the 4 perspectives? A) Financial, Political, Clients and Marketing. B) Internal control, Financial, Customer and Sales. C) Financial, Internal Processes, Learning and Growth. D) None of the above. Show Answer Correct Answer: C) Financial, Internal Processes, Learning and Growth. 27. Vision is divided into: A) Financial and economic vision. B) Internal and external vision. C) Clients' vision and manager's vision. D) None of above. Show Answer Correct Answer: B) Internal and external vision. 28. The Balanced Scorecard is also known as: A) Just In Time. B) SWOT analysis. C) Balanced Scorecard. D) Action plan. Show Answer Correct Answer: C) Balanced Scorecard. 29. Variable-focused BSC perspective: employee capabilities, information systems capabilities, and empowerment A) Customer perspective. B) Financial perspective. C) Learning and development perspective. D) Internal Processes Perspective. Show Answer Correct Answer: C) Learning and development perspective. 30. It is not part of the four perspectives: A) Client. B) Financial. C) Action plan. D) Interna. Show Answer Correct Answer: C) Action plan. Next →Related QuizzesManagement Accounting QuizzesAccounting QuizzesBalanced Scorecards Quiz 2Balanced Scorecards Quiz 3Balanced Scorecards Quiz 4 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books