This quiz works best with JavaScript enabled. Home > Finance > Accounting > Management Accounting > Balanced Scorecards > Balanced Scorecards – Quiz 3 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Balanced Scorecards Quiz 3 (30 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. An organizational objective is Obtain Excellence Awards and an indicator that helps us measure the results is: A) Obtained Certificates. B) Quality compliance. C) Awards of Excellence Obtained. D) Awards of Excellence to Earn. Show Answer Correct Answer: C) Awards of Excellence Obtained. 2. Under financial perspective, when the goal is to prosper which is the measure? A) Growth in operating income. B) Sales growth. C) Cash flow. D) Return on Equity. Show Answer Correct Answer: D) Return on Equity. 3. It provides the infrastructure for the achievement of other perspectives. A) Customer perspective. B) Financial perspective. C) Learning and development perspective. D) Internal Processes Perspective. Show Answer Correct Answer: C) Learning and development perspective. 4. An indicator of the perspective of learning and organizational development could be: A) Retention of key personnel. B) Influence on workers. C) Employee time availability. D) None of above. Show Answer Correct Answer: A) Retention of key personnel. 5. Under BSC perspective, people are measured thru employee retention, training, skills, morale A) Financial perspective. B) Customer perspective. C) Internal business process perspective. D) Learning and growth perspective. Show Answer Correct Answer: D) Learning and growth perspective. 6. The growth in market share is used in calculating the net income effect of A) Cost leadership. B) Industry growth. C) Either cost leadership or product differentiation, depending upon the strategy chosen. D) Product differentiation. Show Answer Correct Answer: C) Either cost leadership or product differentiation, depending upon the strategy chosen. 7. Which is not an essential element for the development of specific operational objectives and measures from a financial perspective A) Cost Increase. B) Income growth. C) Use of Assets. D) Cost Reduction. Show Answer Correct Answer: A) Cost Increase. 8. An indicator of the financial perspective would be: A) Failure costs. B) Customer satisfaction. C) Investment return. D) None of above. Show Answer Correct Answer: C) Investment return. 9. What is not there are three perspectives of learning and growth A) Employee Capability. B) Financial Capability. C) Employee Motivation, Empowerment, and Engagement. D) Information System Capability. Show Answer Correct Answer: B) Financial Capability. 10. How else is the balance score known? A) Operational Matrix. B) Integral Handle Box. C) Comprehensive Operating System. D) None of the above. Show Answer Correct Answer: B) Integral Handle Box. 11. It is the process by which an organization defines its mission and vision in order to establish its overall objectives and strategies. A) Strategic map. B) Prospects. C) Strategic planning. D) Strategic objectives. Show Answer Correct Answer: C) Strategic planning. 12. It consists of four quadrants and is used for strategic planning A) Johari window. B) POWDER. C) Balchemi quadrants. D) Yoveiriy window. Show Answer Correct Answer: B) POWDER. 13. Indicates the main goal of the organization, the long-term path that the organization proposes A) Mission. B) View. C) Strategic plan or Strategy. D) Strategic objectives. Show Answer Correct Answer: B) View. 14. In the scorecard balance, perspective prevails: A) Financial. B) Interna. C) Training and growth. D) None of the above. Everything is a balance. Show Answer Correct Answer: D) None of the above. Everything is a balance. 15. Which of these authors gave the first leadership strategies with this modality of BSC? A) Robert Kaplan y David Norton. B) Arthur Adelberg and John Kaplan. C) Sam Paul y Adam Norton. D) James Lebron y Martin Luther. Show Answer Correct Answer: A) Robert Kaplan y David Norton. 16. The Mapping for the realization of the Balanced Scorecard (BSC) are A) Financial, clients, process, People. B) Mission, Vision, Policies, values. C) Weaknesses, Opportunities, Strengths, Threats. D) Vision and strategy, Financial, clients, Learning and growth. Show Answer Correct Answer: A) Financial, clients, process, People. 17. Who were the creators of the Balanced Scorecard? A) Kablan and Norton. B) Beck and Sasha. C) Kaplan y Norton. D) None of the above. Show Answer Correct Answer: C) Kaplan y Norton. 18. BSC perspective that covers the area of shareholder needs and focuses on the requirements of creating shareholder value A) Internal Processes Perspective. B) Financial perspective. C) Perspective of learning and growth. D) Customer perspective. Show Answer Correct Answer: B) Financial perspective. 19. It is a way of measuring an organization, unit, project or person according to its achievements and goals. A) Human vs. Indicators Technological. B) Indicators of performance. C) Input, Process, Output Indicators. D) Qualitative indicators vs. Quantitative. Show Answer Correct Answer: B) Indicators of performance. 20. Doing the things that best lead to the achievement of the results is: A) Efficiency. B) Effectiveness. C) Effectiveness. D) None of above. Show Answer Correct Answer: B) Effectiveness. 21. It is a purpose with which a Balanced Scorecard or CMI is built. A) Change the organization's strategy. B) Debate and prioritize the problems. C) Follow up on the actions that are being taken in the organization to improve results. D) All of the above. Show Answer Correct Answer: C) Follow up on the actions that are being taken in the organization to improve results. 22. What is the process perspective? A) In analyzing the infrastructure of the organization. B) Allows to optimize internal operation. C) Know the real income of the organization. D) None of above. Show Answer Correct Answer: B) Allows to optimize internal operation. 23. The Balance Scorecard analyzes measures A) Financial. B) Non-financial. C) A and b are correct. D) None of the above. Show Answer Correct Answer: C) A and b are correct. 24. A process for managing strategy characterized by setting objectives, aligning strategic initiatives, allocating resources, and setting milestones. A) Translate the vision. B) Feedback and learning. C) Business planning. D) Communicate and link. Show Answer Correct Answer: C) Business planning. 25. Under BSC Perspective, operations is measure thru quality, cycle time and costs A) Financial perspective. B) Customer perspective. C) Internal business process perspective. D) Learning and growth perspective. Show Answer Correct Answer: C) Internal business process perspective. 26. Who were the creators of the Balanced Scorecard (BSC)? A) Kaplan y Norton. B) Fayol and Ford. C) Taylor y Norton. D) Fayol y Taylor. Show Answer Correct Answer: A) Kaplan y Norton. 27. Under Customer perspective, if the goal is Customer partnership which is the measure? A) Share of key accounts' purchases. B) Percent of sales from new products. C) One-time delivery. D) Number of cooperative engineering efforts. Show Answer Correct Answer: D) Number of cooperative engineering efforts. 28. In what year was the Balanced Scorecard methodology created? A) 1998. B) 1993. C) 2002. D) 1992. Show Answer Correct Answer: D) 1992. 29. To be successful *****, how we must appear to our investors: A) Client. B) Financial. C) Internal Business Processes. D) Learning and Growth. Show Answer Correct Answer: B) Financial. 30. Increases the use of installed capacity, this is an objective of which of the following perspectives A) Client. B) Financial. C) Internal processes. D) Innovation. Show Answer Correct Answer: C) Internal processes. ← PreviousNext →Related QuizzesManagement Accounting QuizzesAccounting QuizzesBalanced Scorecards Quiz 1Balanced Scorecards Quiz 2Balanced Scorecards Quiz 4 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books