This quiz works best with JavaScript enabled. Home > Finance > Accounting > Management Accounting > Balanced Scorecards > Balanced Scorecards – Quiz 2 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Balanced Scorecards Quiz 2 (30 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. How to identify the challenges of the organization to be able to execute the strategy: A) From solely the financial interests of the company. B) From the need for profitability. C) From the need for training. D) From the 4 perspectives. Show Answer Correct Answer: D) From the 4 perspectives. 2. Creating value for customers describes which one of the four perspectives of the balanced scorecard? A) Financial perspective. B) Customer perspective. C) Internal-business-process perspective. D) Learning-and-growth perspective. Show Answer Correct Answer: C) Internal-business-process perspective. 3. Answers the question "How do customers see us? " A) Customer perspective. B) Internal perspective. C) Innovation and Learning perspective. D) Financial perspective. Show Answer Correct Answer: A) Customer perspective. 4. Many companies have tried to downsize in an attempt to eliminate A) Inefficiencies and waste associated with non-value-added costs. B) Their unused capacity. C) Costs associated with both direct and indirect labor. D) Costs through using information technology. Show Answer Correct Answer: B) Their unused capacity. 5. What is strategic planning used for? A) To report company results to employers. B) To achieve the desired objectives and goals. C) To increase business income only. D) None of above. Show Answer Correct Answer: B) To achieve the desired objectives and goals. 6. What helps to balance this strategy A) Economic and financial information. B) Accounting information. C) The financial approach, measurements, performance indicators. D) The objectives of the organization. Show Answer Correct Answer: C) The financial approach, measurements, performance indicators. 7. What is the Balanced Scorecard? A) It is an internal vision of the organization. B) A Strategic planning. C) A communication. D) A management model that helps to clarify the vision. Show Answer Correct Answer: D) A management model that helps to clarify the vision. 8. It is based on a correct balance and alignment between the elements of the global strategy and the operational elements of the organization. A) Balance Scorecard. B) Problem Tree. C) STUNNING. D) Positioning matrix. Show Answer Correct Answer: A) Balance Scorecard. 9. Under BSC Perspective, it is measured thru Customer Satisfaction, Retention, Acquisition, Profitability, Market Share A) Financial perspective. B) Customer perspective. C) Internal Business perspective. D) Learning and Growth perspective. Show Answer Correct Answer: B) Customer perspective. 10. Specific perspectives, linked through cause-effect relationships: A) Customers, Business processes, Learning, development and growth, Financial. B) Financial, Clients / Market, Business processes, Learning, development and growth. C) Market, Business processes, Learning, Growth. D) None of above. Show Answer Correct Answer: B) Financial, Clients / Market, Business processes, Learning, development and growth. 11. It allows to optimize internal operation to guarantee agility and efficiency A) Learning and growth. B) Customers. C) Financial. D) Internal processes. Show Answer Correct Answer: D) Internal processes. 12. The starting point to be able to design a BSC model is the definition of: A) Mission and strategies. B) Vision and planning. C) Vision and strategies. D) Organization and strategies. Show Answer Correct Answer: C) Vision and strategies. 13. It is a structure created to integrate indicators derived from the strategy. A) POWDER. B) Johari window. C) Feedback. D) Balanced Scorecard. Show Answer Correct Answer: D) Balanced Scorecard. 14. Answers the question "What must we excel at? " A) Financial perspective. B) Innovation perspective. C) Internal perspective. D) Customer perspective. Show Answer Correct Answer: C) Internal perspective. 15. This perspective will be based on measuring response times, quality of service or product, claims that are made, etc. A) Financial. B) Internal processes. C) Client. D) Learning and growth. Show Answer Correct Answer: C) Client. 16. What is a Balanced Scorecard? A) Compensation calculation tool. B) Financial strategy used by managers. C) Administrative tool that unites a strategy and its execution. D) None of above. Show Answer Correct Answer: C) Administrative tool that unites a strategy and its execution. 17. The first 3 phases of BSC implementation are: define the strategy, set the objectives and ..... A) Rate progress. B) Perform address format. C) Delegate functions. D) Choose reliable data. Show Answer Correct Answer: B) Perform address format. 18. To achieve our vision, how should we be seen by customers? A) Client. B) Financial. C) Internal Business Processes. D) Learning and Growth. Show Answer Correct Answer: A) Client. 19. Refers to the practice of focusing on one component of a total and making changes intended to improve that one component and ignoring the effects on the other components. A) Balanced Scorecard. B) Sub-optimization. C) Communication of Vision and Strategy. D) Internal Business Process. Show Answer Correct Answer: B) Sub-optimization. 20. Which of the following is the most critical aspect of a successful reengineering process? A) Eliminating unnecessary activities and tasks. B) Developing employee skills. C) Changing roles and responsibilities. D) Working across functional lines to focus on the entire business process. Show Answer Correct Answer: D) Working across functional lines to focus on the entire business process. 21. It is an example of: Objective A) Achievement of goals. B) Have less production time. C) Increase sales by 15% per month in 3 months. D) Generating ideas for a new promotional campaign. Show Answer Correct Answer: B) Have less production time. 22. Get things done efficiently and effectively A) Efficiency. B) Effectiveness. C) Effectiveness. D) None of above. Show Answer Correct Answer: B) Effectiveness. 23. Reengineering is a key element in A) Price-recovery strategy. B) Product-differentiation strategy. C) Cost leadership strategy. D) Productivity measures. Show Answer Correct Answer: C) Cost leadership strategy. 24. The customer perspective according to the Balanced Scorecard is A) Economic added value used by the company. B) Improved utilization of company resources. C) The source of the revenue component of the company's financial goals. D) Additional assets for the company. Show Answer Correct Answer: C) The source of the revenue component of the company's financial goals. 25. The 4 indicators to evaluate the dimensions are: A) KPI's, Objective, Walmart and Initiative. B) KPI's, Resilience, Target and Motivation. C) KPI's, Objective, Target and Motivation. D) KPI's, Objective, Target and Initiative. Show Answer Correct Answer: D) KPI's, Objective, Target and Initiative. 26. This perspective allows a real analysis of the economic behavior of the organization A) Client. B) Financial. C) Innovation. D) Internal processes. Show Answer Correct Answer: B) Financial. 27. It is a purpose with which a Balanced Scorecard is built: A) Track the actions that are being taken to improve your results. B) Change the organization's strategy. C) Propose changes. D) All of the above. Show Answer Correct Answer: A) Track the actions that are being taken to improve your results. 28. Answers the question "Can we continue to improve and create value? " A) Customer perspective. B) Internal perspective. C) Innovation and Learning perspective. D) Financial perspective. Show Answer Correct Answer: C) Innovation and Learning perspective. 29. It is a tool of cognitive psychology to illustrate the processes of human interaction. A) Johari window. B) Feedback. C) Yoveyri window. D) Balanced Scorecard. Show Answer Correct Answer: A) Johari window. 30. Identifies the main perspectives of the balanced scorecard A) Finances, clients, internal processes, training and growth. B) Problem identification, strategies. C) Communication system, learning instrument, strategy of an organization. D) None of the above. Show Answer Correct Answer: A) Finances, clients, internal processes, training and growth. ← PreviousNext →Related QuizzesManagement Accounting QuizzesAccounting QuizzesBalanced Scorecards Quiz 1Balanced Scorecards Quiz 3Balanced Scorecards Quiz 4 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books